Privacy Policy

Q Hookah Lounge collects limited information depending on how you interact with our website and services.

Our website uses a first-party analytics system to understand website performance and improve the visitor experience. This may include technical and usage information such as pages visited, session activity, browser and device categories, general geographic information, campaign sources, and website performance measurements.

Our analytics system is designed for internal performance measurement. We do not use it to identify individual visitors, collect their names or contact details, or build personal advertising profiles.

When you make a reservation, submit an inquiry, contact us, or request an event service, we may collect information you voluntarily provide, including your name, email address, phone number, booking details, event requirements, and other relevant information.

We use collected information to operate, maintain, and improve our website, understand general visitor behaviour, measure website performance, and evaluate marketing campaigns.

Information provided through bookings and inquiries is used to process reservations, organise events, provide requested services, coordinate with the relevant venue, and communicate with you about your request.

Our analytics are intended for internal website performance measurement and service improvement, not individual visitor profiling or targeted advertising.

We do not sell personal information or provide visitor analytics data to advertisers for advertising purposes.

When you make a reservation or submit an inquiry, relevant information may be shared with the Q Hookah Lounge location or venue responsible for fulfilling your request. This sharing is limited to the information necessary to manage and provide the requested service.

We may also disclose information where required by law or where necessary to protect our legal rights, customers, staff, or business.

We implement reasonable technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse, or disclosure.

Access to booking information is restricted to authorised personnel and relevant venue representatives who need the information to manage reservations and provide requested services.

Although we take appropriate precautions, no online system can guarantee absolute security.

We retain information only for as long as necessary for its intended purpose and in accordance with applicable legal requirements.

Website analytics information is retained according to our internal retention policies and used for website performance measurement and aggregated reporting.

Booking information is retained while necessary to manage and fulfil the reservation or requested service. Once the booking has been completed, the associated operational booking information is deleted, subject to any applicable legal, accounting, or regulatory retention requirements.

Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing.

You may also have the right to object to certain processing and lodge a complaint with the relevant data protection supervisory authority.

To exercise your rights or make a request regarding your personal information, please contact us using the details provided below.

Our website uses a first-party analytics system developed and operated for Q Hookah Lounge. This system helps us measure website performance, understand general navigation patterns, and improve our website and services.

We collect limited technical and session-related information for internal analytics purposes. We do not use session analytics to identify individual visitors, track users across unrelated websites, or create advertising profiles.

Our analytics system does not use session recordings, mouse-movement recordings, or advertising trackers.

Our website may also use essential cookies or similar technologies required for its functionality. The use of cookies and similar technologies is subject to applicable consent requirements.

Our website may connect to external services required to operate our business, including hosting providers, communication services, booking infrastructure, and venue partners.

When you make a booking, relevant information is shared with the responsible venue as explained in this policy.

Third-party providers may process limited technical or personal information as necessary to provide their services and in accordance with applicable data protection requirements.

We do not authorise third parties to use customer booking information for unrelated advertising purposes.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations, or applicable legal requirements.

The latest version will always be available on this page with the updated date shown above.

If you have questions about this Privacy Policy or how we handle your information, please contact us.