Terms & Conditions

By accessing or using the Q Hookah Lounge website, making a reservation, submitting an inquiry, booking an event, or using any of our services, you agree to these Terms & Conditions.

If you make a booking or inquiry on behalf of another person, group, or organisation, you confirm that you have the authority to do so.

Q Hookah Lounge operates as a hospitality and shisha brand across multiple locations and venue partners.

Depending on the location, our services may include premium shisha, food and drinks, table reservations, private events, venue experiences, and professional shisha catering.

Submitting a reservation request does not automatically guarantee a booking. All reservations are subject to availability and confirmation.

Certain locations, dates, group sizes, or experiences may have additional booking requirements, minimum spend requirements, or cancellation policies.

Some Q Hookah Lounge services are provided in collaboration with independent venues and hospitality partners.

Services, pricing, availability, opening hours, menus, and venue policies may vary between locations.

Private events, celebrations, corporate bookings, and shisha catering services are subject to availability and individual confirmation.

Additional terms, pricing, deposits, cancellation conditions, or service requirements may apply depending on the event and requested services.

Prices, packages, and available services may vary between locations, venues, events, and experiences.

Where a deposit or advance payment is required, the applicable terms will be communicated during the booking or confirmation process.

Certain products and services offered by Q Hookah Lounge, including shisha and tobacco-related products, are subject to legal age restrictions.

Customers must meet the minimum legal age requirements applicable at the relevant location or venue. Age verification may be requested before providing restricted products or services.

Guests are expected to behave respectfully towards staff, other guests, and venue property.

Q Hookah Lounge and its venue partners may refuse service or remove individuals whose behaviour is unsafe, abusive, disruptive, or inappropriate.

You may use this website to explore our locations and services, make reservations, and submit legitimate inquiries.

You must not misuse the website, interfere with its operation, or attempt unauthorised access to its systems.

Our website may include links, booking systems, social media platforms, or other services operated by third parties.

These services operate under their own terms, conditions, and privacy policies.

We aim to keep information on our website accurate and up to date. However, availability, pricing, opening hours, menus, and services may change.

To the extent permitted by applicable law, Q Hookah Lounge is not responsible for losses resulting from reliance on outdated information, third-party services, or circumstances outside our reasonable control.

We may update these Terms & Conditions from time to time to reflect changes to our services, website, or legal requirements.

The latest version will always be available on this page with the updated date shown above.

If you have questions regarding these Terms & Conditions, reservations, events, or our services, please contact us through our website.